During Covid, when business boomed for freight forwarders, we saw a huge swing in the balance of power between employer and employee.
Employers couldn’t hire quickly enough and, at the time, were willing to pay whatever they had to because demand far exceeded supply. But when I saw import agents accepting offers for $70,000 per annum in Chicago, I knew that something would have to change.
Freight forwarders are smart and adaptable. …
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