Forwarders are focusing on building improved relationships with smaller container lines amid deteriorating relationships with the largest operators.
Speaking to The Loadstar, multiple forwarders said Covid-19 had “permanently” upended the balance of power between the two sides , with increasing digitalisation further eroding the possibility of seeing relationships improved.
“All carriers have moved to some form of online model, which further restricts the possibility for human interaction,” one UK-based SME told The …
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